Shipping & Returns

We offer shipping throughout New Zealand. Orders are processed within 1-3 business days. Delivery times vary depending on your location:

• North Island: 2-4 business days

• South Island: 3-5 business days

Returns

As much as we want you to love what you buy from us, we accept that sometimes goods are just not what you expect.

Changed Your Mind?

If you are not 100% satisfied with the items you have ordered, you can return an item to us within 14 days of placement of order, unused, with the goods undamaged and in their original packaging.

NOTE: Change of mind policy does NOT include clearance lines, discounted items or sale items. 

We will be happy to offer a store credit for the purchase price or exchange the goods for another item.  The goods MUST be received by Clove on Cameron before the 14 day period expires to receive a store credit.

Shipping costs will not be refunded in this instance.

Need to Exchange an Item?

In the event of an exchange, items are subject to product availability and returns policy.

Items arrived damaged?

We do our very best to ensure that all our products reach our customers in perfect condition. However, in the unlikely event that damage in transit occurs, please contact us at shop@cloveoncameron.com and we’ll get it sorted for you straight away.

NZ Post have a claims period of 7 days-  so if your item arrives damaged we MUST be contacted within that time frame. 

We do not refund your freight costs. If your order qualified for free freight we will deduct the freight amount you would have paid from your refund amount.

We cannot accept any goods that have been used, have their label or original box removed, altered or damaged.